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Find answers about paying rent by card, or jump straight to the support route you need.
Common support routes, ready when you need them.
Open the public support form for payment or account questions.
Contact supportSee how PaymentFlux protects payments.
View securityFollow the process if an issue has not been resolved.
View complaintsHow refunds and disputes work before and after payout.
Refunds and disputesPaymentFlux is for UK customers paying rent by card when their landlord, letting agent or property manager expects a bank transfer.
You can pay rent by card to your landlord, letting agent or property manager. They receive a bank transfer. PaymentFlux is not for paying friends, family or unrelated people.
Use Get started to open the PaymentFlux application and register. You may need to confirm your identity before making a live payment.
You can pay a landlord, letting agent or property manager for your rent. PaymentFlux is not for paying friends, family, yourself, or unrelated people.
PaymentFlux needs details for the landlord, letting agent or property manager who should receive the rent, so the payment can be sent as a bank transfer to them.
No. You pay PaymentFlux by card and your landlord, letting agent or property manager receives a bank transfer. They do not need to take cards themselves.
No. Your landlord, letting agent or property manager does not need a PaymentFlux account to receive the rent as a bank transfer.
PaymentFlux charges a flat 2.99% fee per payment. There is no monthly subscription. The fee is shown clearly before you confirm.
The PaymentFlux fee is shown clearly before you confirm a payment, together with the payment amount.
Yes. PaymentFlux shows its own fee before you confirm. Any interest, charges, promotions or rewards remain subject to your card issuer’s terms.
No. PaymentFlux is not a bank and does not provide payment accounts, e-money, a wallet or a stored balance. Where a payment is enabled, card processing and transfer execution are carried out by third-party payment providers under their own controls.
PaymentFlux does not store full card numbers or raw card data on its own systems.
The service is designed to show payment status and provide payment records and status history you can use as evidence of payment.
A successful card payment alone does not mean the payment is complete through PaymentFlux. A payment is treated as complete only once the transfer to the Recipient has been successfully executed.
If the card step fails, no transfer is made to the Recipient. If the card succeeds but the transfer cannot be completed, we will try to return funds to your original payment method through our partners where possible. Timelines depend on partners and banks.
Identity checks are required before you can make live payments. This helps prevent fraud, misuse and impersonation.
Use Contact support and include your name, payment date, amount and any reference shown in the app. Formal complaints still use the complaints process.
A return of funds to your card may be possible before the transfer to the Recipient has completed, subject to partner processes. Once that transfer has completed, PaymentFlux cannot reverse the bank transfer through the service. Further detail is in Refunds and disputes and Platform terms.
Follow the complaints process if you are not satisfied with how an issue has been handled.
No. Self-payments and payments arranged to obtain cash or a cash-advance style outcome are not allowed.
If your question is not covered here, contact support or follow the complaints process. We aim to respond within 1–2 business days.